Regional Development Bank
Financial Services
Modernising lending from origination to disbursement.
Challenge
A regional bank relied on manual credit folders and spreadsheet trackers across five branches. Loan approvals averaged 14 days, and audit findings were rising.
Results
- Average loan approval reduced from 14 days to 4 days.
- Audit findings dropped by 78% within six months.
- Branch staff adoption reached 95% after go-live.
Approach
- Mapped the credit lifecycle and identified six manual handoffs causing delays.
- Designed a digital workflow connecting CRM, scoring engine, and core banking.
- Rolled out branch training and a governance framework for ongoing compliance.